IT Support Services: Your company needs to provide the best possible experience for your customers as possible. It might be difficult to admit that you lack the internal resources to achieve that, but if you do, you can make sure that your ability to serve customers is one of your key competencies.
For your review, we’ve put together this list of the top customer service providers. To locate the firm that is the perfect fit for your business, go through company profiles, previous clients, and significant projects.
Also read Google Ads: How To Advertise On Google
Top 25 IT Support Services Your Business Can Provide
#1. Suppostat
Mid-sized customer IT support services outsourcing firm Suppostat is based in Alanya, Turkey. They were established in 2017 and focus on marketing and outsourcing customer service. Suppostat was engaged by a financial business for BPO work. The group has taken care of the support team’s process integration as well as the customer flow for the client.
#2. DialAmerica
Business process IT support outsourcing company DialAmerica has offices in Mahwah, New Jersey, New York City, Athens, Georgia, Charleston, and Cleveland. They were established in 1957 and now employ over 5000 people. They provide non-voice services in addition to outsourcing voice call processes.
#3. BPO Nextdoor
BPO Nextdoor is a provider of back IT support services and non-voice bpo with headquarters in Lviv, Ukraine. The midsize team was established in 2012 and focuses on non-voice back office/bpo services. BPO Nextdoor was contracted by a packaging solutions firm to handle lead generation. To broaden the client’s pool of prospective clients, they made cold calls and sent introducing letters.
#4. Insurrance Support World
Insurance Support World is a global supplier of back office IT support services with its headquarters in Victorville, California. Since 2009, their small team of three has offered voice and non-voice BPO/back office services to customers in a range of sectors.
#5. Evoice
Evoice is an IT support services provider with its main office in Los Angeles, California. It was founded in 1995. They provide voice services, transcription, inbound appointment scheduling, and virtual receptionist services through their staff of more than 1,000 people.
#6. Aquire BPO
Acquire BPO is a multinational business outsourcing company with headquarters in Pasig City, Philippines, with offices in Dallas, Melbourne, Australia, and Central Luzon, Philippines. Acquire BPO was established in 2005 and has a staff of over 1,100 people who offer back office and non-voice BPO services.
#7. Intellink
A data management business in Ukraine is called Intellink. With over 50 workers and clients in the hotel, education, transportation, healthcare, IT support services and consumer goods industries, they were founded in 2020. They offer data collecting and annotation services.
#8. Spring Board
Buffalo, New York-based customer IT support provider SupportFruit. They were established in 2017 and offer back office and non-voice services. They employ roughly two people. A creative agency receives customer service from SupportFruit. For clients with e-commerce businesses, they manage emails, live chats, and orders.
#9. Nice InContact
NICE inContact is a Sandy, Utah-based supplier of call center software and voice services that was founded in 1997. Voice call services, inbound lead resolution, customer IT support services, and cloud software for client contact are all provided by their team of more than 1200 individuals.
#10. Commversion UK
The real estate, hotel and leisure, and automotive industries are served by the live chat service provider Commversion UK, which also offers back office and conversion optimization services to its small company, mid-market, and corporate clients. There are 250 staff members working at their London office.
#11. CommAlert Group
A midsize call center company is called Comm Alert. The business was started in 1993 and is situated in Edmonton, Canada. Their group is concentrated on IT support services. The CommAlert Group collaborated with a software and digital platform development company to provide on-call and after-hours support. The customer required constant accessibility.
#12. Elite Translation
A translation company called SIEMREAP TRANSLATION is situated in Siem Reap, Cambodia. Their 30 person team provides IT support services to clients in the translation industry. Voice services and transcription are included in the offerings. SIEMREAP TRANSLATION offered interpreting services, providing a Chinese-English interpreter for a last-minute task.
#13. Opus growth Partners
A phone answering service is Opus Growth Partners. They have a sizeable crew and are based in Ukraine’s Ukrainka. IT support services, direct marketing, and email marketing are among their offerings. An investment advising firm’s lead generating requirements are handled by Opus Growth Partners. They connect with potential customers after conducting research on them.
#14. Procomm
A teleservice provider, ProComm is situated in Palo Alto, California. They were established in 1991, with 50 or so people, and cater to the healthcare sector. Voice and BPO services are their areas of expertise. A telecoms company’s customer service was boosted by ProComm’s provision of answering services and scheduling, which also increased business productivity.
#15. CXG Business Process Outsourcing
CXG Business Process Outsourcing is a mid-sized answering service business that was founded in 2009. They offer voice services, non-voice back office/bpo services, and human resources services. Sofia, Bulgaria is where the business is situated. A SaaS firm receives outsourced services from CXG. They organized several teams to handle various managed and shared IT support services demands, including the development of data models and the training of AI engines.
#16. EXL Service
With offices in New Delhi, Noida, Bengaluru, the Philippines, and New York, EXL is an operations management and analytics firm. The 15,148 workers of EXL, a company that was founded in 1999, offer voice services as well as non-voice BPO/back office IT support services. An educational group contracted EXL to provide administrative, invoicing, and payment processing services. The customer was very pleased with EXL’s worldwide accounting and billing services.
#17. CyFuture
Business process outsourcing company Cyfuture BPO has locations in Tiverton, the UK, and India in addition to its Houston headquarters. The 16-person team of Cyfuture BPO, which was established in 2004, offers voice services, non-voice BPO/back office services, and HR consulting/outsourcing. An IT support company contracted Cyfuture BPO to provide data entry services, which may be particularly effective because Cyfuture BPO has in-depth knowledge of the client’s back servers.
#18. Direct Answer, Inc.
In Oxon Hill, Maryland, Direct Answer is a full-service e-commerce logistics and IT support services company. They were established in 1991 and now employ roughly 8 people to service a wide range of clients across several industries. Both voice services and non-voice BPO are offered by Direct Answer.
#19. Grupo Noa International
Grupo Noa is a Pasadena, California-based virtual inbound call center with a second site in Romania. They were established in 2007 and currently employ roughly 30 people. Their client includes companies in the business services, telecommunications, e-commerce, IT support services and consumer services sectors. Voice services, non-voice BPO/back office services, and transcription services are their areas of expertise.
#20. Bottleneck Virtual Assistants
Business process outsourcing firm Bottleneck Virtual Assistants was established in 2016. The 15-person team is based in Springfield, Missouri, and focuses on voice and non-voice BPO/back office services. In order to reduce burden, Bottleneck Virtual Assistants assisted a digital marketing business by handling everyday responsibilities related to project management, IT support services, sales, and administrative support. The customer valued the team’s proactive attitude, convenient scheduling, and well-organized workflow.
#21. Acelerar Technologies
KPO company Acelerar Technologies is situated in Noida, India. The 270+ member staff of Acelerar, which was founded in 2010, offers voice and non-voice BPO/back office services as well as call center services to customers all over the world.
#22. Staff Outsourcing Solutions
Staff Outsourcing Solutions is a top-tier international BPO firm with 45 workers that upholds the values of effectiveness and client advocacy. The business, which has its headquarters in Cebu City, the Philippines, works with customers in a variety of sectors, including consumer goods, IT support services, financial services, healthcare, retail, and telecommunications. Staff Outsourcing Solutions was established in 2011 and focuses on voice services, non-voice BPO/back office services, and human resources consultancy.
#23. Technosys IT Management
An IT company with more than 10 workers was created in 2015 and is called Technosys IT Management Pvt. Ltd. They are based in Patna, India, and provide back-office, voice, and business consultancy services for both small and mid-market companies.
#24. PCN – Professional Communications
The answering service provider PCN – Professional Communications Network is based in Riverside, California. It was established in 1989 and today employs 12 people on its voice services team. The answering service provider PCN – Professional Communications Network is based in Riverside, California. It was established in 1989 and today employs 12 people on its voice services team.
#25. TeleContact
The main office of the outsourced telemarketing solutions provider TeleContact is in Riverbank, California, and it also has a location in Modesto. The business was established in 1994 and today has a voice services-only workforce of about 50 employees. A manufacturer desired to increase the size of its consumer base. An audience-specific dialing strategy was carried out by TeleContact. They have grown their earnings and are continuing working with the company.